ITIL® 4 Foundation Training Course

ITIL Foundation Certification

ITIL Foundation Certification Course is designed to introduce the candidates to the ITIL 4 framework, concepts and terminologies. Through this course, candidates will be able to understand the IT service management in a broader prospect. ITIL 4 Certification intends at discovering the ITIL evolution process to drive the modern technology-based environment and its operational processes.

  • Get started with an end-to-end operating model for creating, delivering, and continually improving your tech-enabled products or services through entry-level ITIL® 4 Foundation course.
  • Vinsys' PeopleCert-accredited trainers cover all the significant aspects while also preparing you for the ITIL 4 Foundation credential.



  35673 Ratings

               72878 Participants

Group Discount

20% Off

Peoplecert Accredited Organization

Exam Fee Included

Earn 16 PDUs After Course Completion

18.00 PDUs

ITIL Foundation Certification Overview

Information Technology Infrastructure Library (ITIL) is a set of best practices that aim to create and enhance the ITSM process. The ITIL Foundation Course is the key to get involved in building a reliable, highly flexible and adaptive IT environment to serve to the varied needs of organizations. It intends to help businesses improve customer relations, manage risks, build stable & reliable IT infrastructures, and establish cost-effective practices.

The ITIL framework is widely accepted across industries as it does not restrict itself to any specific business model. ITIL can be defined as a series of processes that contribute highly towards improving and refining an IT service lifecycle. It enables people, processes, and organizations to quickly cope up with the IT transitions efficiently and never lose on productivity.

Vinsys' authorized ITIL information technology service management course provides a holistic approach to facilitating the co-creation of value with customers and other stakeholders in the form of products and services. In addition, it focuses on the guiding principles of ITIL 4, four dimensions of Service Management, and critical concepts from Lean/Agile/DevOps while explaining their relevance for delivering business value. 

The in-depth training describes how ITIL 4 practices maintain the value brought by the current ITIL processes and expand for integration with various areas of IT service management. 

Note: Vinsys provides ITIL certification training in combination with ITIL exam.

Course Curriculum


  • Individuals interested in understanding the key concepts of IT and digital service delivery.
  • The ones willing to help organizations in embracing the new service management culture.
  • Professionals starting their ITIL 4 journey or looking to update the existing ITIL know-how. 
  • IT Practitioners, IT Project/Team Members, Support Staff, Application Developers, Business Process Analysts, Network Operators, System Integrators, IT Managers, IT Architects, IT Leaders, and many more.
  • Those who wish to complete the ITIL 4 Foundation accreditation. 


Candidates do not need to fulfil any criteria to apply for the ITIL 4 Foundation Course. Any individual aspiring to gain knowledge of the ITSM best practices can take up this course. It offers great benefits both the IT professionals as well as the non-IT professionals.



  • Understand how modern IT/Digital service organizations operate.
  • The role of value streams in increasing speed/efficiency.
  • Cultural/Behavioral principles in benefiting the broader organization.
  • Utilizing commonly-used service management terms/concepts.

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Training Options

Online Training

Instructor-Led Session

  • Instructor led Online Training
  • Experienced Subject Matter Experts
  • Approved and Quality Ensured training Material
  • 24*7 leaner assistance and support


Customized to your team's need

  • Customized Training Across Various Domains
  • Instructor Led Skill Development Program
  • Ensure Maximum ROI for Corporates
  • 24*7 Learner Assistance and Support

Course Outline

  • Service.
  • Utility.
  • Warranty.
  • Customer.
  • User.
  • Service management.
  • Sponsor.
  • Cost.
  • Value.
  • Organization.
  • Outcome.
  • Output.
  • Risk.
  • Utility and Warranty.
  • Service offering/relationship management/provision/consumption.
  • The nature, use, and interaction of the guiding principles.
  • Focusing on value.
  • Starting where you are.
  • Progressing iteratively via feedback.
  • Collaborating and promoting visibility.
  • Thinking/Working holistically.
  • Keeping it simple/practical.
  • Optimizing and automating.
  • Organizations and people.
  • Information and technology.
  • Partners and suppliers.
  • Value streams and processes.
  • Explaining the ITIL service value system.
  • The activities of the service value chain and how they interconnect.
  • The interconnected nature of the service value chain and its support for value streams.
  • Planning/Improving/Engaging.
  • Designing and transitioning.
  • Obtaining and building.
  • Delivering and supporting.
  • Information security management.
  • Relationship/Supplier/Availability management.
  • Capacity/Performance management.
  • IT asset management.
  • Service continuity management.
  • Monitoring/Event management.
  • Release management.
  • Service configuration management.
  • Deployment management.
  • Continual improvement.
  • Incident/Problem management.
  • Service request management.
  • Service Desk/Service Level management.
  • Availability.
  • IT asset.
  • Event.
  • Configuration item.
  • Change.
  • Incident/Problem.
  • Known error.
  • 7 ITIL practices.
  • The continual improvement models.
  • Change control.
  • Incident/Problem management.
  • Service request management.
  • Service Desk/Service Level management.

Course Advisor

Prasad Lele - IT Governance & ITSM consultant
Prasad Lele

IT Governance & ITSM consultant

Area Of Expertise: ITIL® Expert, CobiT® 5 Implementation Certified, CobiT® 5 Assessor Certified, Certified ISO/IEC 38500 Lead IT Corporate Governance Manager, ITIL 4 Foundation Certified, Certified ISO/IEC 20000 Lead Auditor, PRINCE 2® Practitioner, Certified ISO 21500 Project Manager, SIAM™ Foundation, VeriSM™ Foundation


  • Prasad has 20 + years of experience across IT operations, IT Service Management, IT Projects, IT Governance, IT Risk & Compliance Management.
  • He has trained more than 2000 professionals on various best practices & frameworks.
  • He Has a strong exposure of requirements elicitation to design, improving, developing, implementing & auditing processes.
  • Prasad possesses a good understanding of assessing various IT processes against industry best practices.
  • He has worked on various Transition Projects like, “Change in vendor support” “Domain Migration & Policy Implementation” “ITSM Tool Implementation” “Consolidation of Service Desk” “Designing of customized reports in the tool”.

Course Reviews


ITIL is an acronym for Information Technology Infrastructure Library. It is a set of best practices responsible for successful IT Service Management. With businesses utilizing the power of IT extensively, the role of ITIL started gaining more weightage and the technology looked forward to a universal set of practices and framework that laid the foundation of secure, reliable, flexible and scalable IT environment.

The ITIL framework consists of five books each comprising of a different element of the IT service lifecycle. They deliver firm, practical guidelines for creating, planning and improvising product or service development processes.

The five books are Service Strategy, Service Transition, Service Design, Service Operations, and Continual Service Improvements.

ITIL 4 is a refined version of the earlier ITIL V3 model as the latter is a more flexible, scalable and practical approach towards setting up the ITSM methodologies in today’s highly demanding and rigorous IT infrastructure requirements. The major difference between the two versions of ITIL is that ITIL 4 model considers customers as an essential part of the ITSM process that contributes to its adaptive functioning and wide acceptance globally.

ITIL 4 is the authentication of one’s knowledge about the IT environments and processes. It certifies the skillset required to professionally establish IT infrastructure and the ability to apply structural as well as functional changes in the IT culture of an organization.

With this professional certification, candidates acquire a systematic knowledge of ITSM best practices and a set of procedures that in turn benefit their personal as well as a professional career path. ITIL 4 certified professionals are highly in demand these days with the increasing awareness among companies about the effectiveness of structured ITSM processes.

There is no formal prerequisite for applying to the ITIL 4 Foundation Certification. However, if candidates have some experience or exposure to IT environments, it will help them relate to and learn the concepts quicker.

Usually, the ITIL 4 Certification course is completed within 2-3 days.

Yes, the ITIL 4 Foundation Course is designed for those who wish to make their career in the field of ITSM and therefore should be taken up preferably by ITSM professionals although others also may apply for the course to gain knowledge and start working in the ITSM.

Yes, we do, Vinsys offers a course completion certificate after successfully clearing the ITIL 4 Foundation exam.

For details about the fee structure of this course, please to talk to our corporate training experts or read the ITIL certification cost

We charge the candidates for our training sessions and also provide accredited course material, complete exam preparation guidance and mock test papers along with access to our tech-enabled labs to enable you to create a dynamic learning experience.


Vinsys is a reliable training partner for corporate giants and therefore ensures that the trainers who represent them are well-experienced and possess excellent academic qualifications to be trusted upon for professional certification training. We understand the learners’ concerns and appoint the best of the corporate trainers who have spent sufficient time working on the technology themselves so that they impart practical knowledge to the students.

ITIL 4 training at Vinsys is highly regarded with hi-tech training sanitized facilities and well-experienced staff. Vinsys records the highest percentage of students passing in the first attempt for the ITIL course.

  • AXELOS approved course material
  • Post-training support                    
  • Complete exam preparation guidance
  • Professional career consultation

Candidates who are ITIL 3 Certified professionals are assigned credit values based on the ITIL content to contribute to your further ITIL professional education. ITIL 3 certified professionals will be eligible for ITIL 4 Transition Module which aims to hasten the adoption to the changes to the new release and provides candidates with an updated ITIL Managing Professional (MP) designation.

Apply for the ITIL 4 Transition Module here.

ITIL 4, the latest version of ITIL was released in February 2019, the first major update since 2007. ITIL v3 was the initial ITIL version.

ITIL v3 Levels - Before the ITIL 4 update, ITIL v3 had 5 levels:

  1. Foundation
  2. Practitioner
  3. Intermediate
  4. Expert
  5. Master

Now, ITIL 4 has only 4 levels:


  1. Foundation
  2. Managing Professional
  3. Strategic Leader
  4. Master

The ITIL 4 levels offer a more flexible approach and is proven to be lot more practical, flexible and relevant in today’s modernized, tech-enabled world. Its models and methodologies are aligned with the latest innovations in the corporate sector and enables faster adoption of methods that can be applied across different domains.

Hence the ITIL 4 Certification adds more value to the professionals who are already ITIL v3 certified. After completing the ITIL 4 Foundation course, candidates become eligible to apply for ITIL 4 Managing Professional course.

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A 60-minutes-long exam with 40 multiple-choice questions.

65% (26 out of 40 marks). 

No, you may use PeopleCert Online Proctoring and take the exam from the comfort of any location of your choice.